Dear Patients:

We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.

Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our office follows up-to-date infection control recommendations made by the Canadian Dental Association, British Columbia Dental association, College of Dental Surgeon on BC and World Health Organization.

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. Enhanced precautions include:

• Pre-screening of all patients prior to their appointment and again at the entrance of the office.
• Temperature check for patients upon entry of the office
• Hand sanitization by patients and staff before entering the office. You may also be asked to put on a mask upon entering.
• Hand sanitizer stations will be placed throughout the clinic.
• Removed magazines and items that can harbor or transfer germs of any kind.
• Installed plexiglass guards or droplet barriers at all reception areas.
• Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
• Appropriate personal protective equipment (PPE) for all clinical and administrative staff, including surgical and N95 masks, face shield and gown.
• Daily temperature checks for all staff.
• Required hand washing or hand sanitizing before all appointments by our team and by our patients.
• Longer appointment times for you to prepare and complete all appointment tasks and duties in the safest and most comprehensive manner.
• Enhanced operatory disinfection procedures of all surfaces between patients.
• Oral prerinse by all patients to reduce exposure to microbes.
• Multiple surgically clean air filters situated throughout the clinic and opeartories. Ambient air management with ULPA (0.1micron efficiency) air filtration continuously in treatment rooms and common areas to remove germs from circulating air.
• Enhanced HVAC disinfection with UV light and HEPA Filtration units.
• Increased “Tap” limits for Interac/Visa payments to allow “contactless” exit from appointment

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 604879-9999 or email us at kingsgatedentist@gmail.com.

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.

Sincerely,